Thank you for your understanding as our small team works hard to ship your order asap! Please feel free to reach out at 250-801-3667 if you have any questions or concerns!

DOMESTIC + INTERNATIONAL SHIPPING:

*Please note: during the Canada Post strike we will be shipping via UPS and Purolator to avoid shipping delays*

Lavender & Grace is not responsible for any lost, stolen, damaged or delayed packages within the shipping process. Title and risk of loss shall pass to you (the customer) at the moment your order is purchased and it’s transferred to the shipping provider. We are not responsible for replacing any lost/stolen orders once it’s been shipped from our office.

International shipping: there may be duty/import/taxes/customs/etc charges imposed by your home country. It is the responsibility of the buyer to understand and make payment of these charges.

For the Regular shipping option via Canada Post/UPS:

Please allow 5-15 business days after fulfillment time for your piece to arrive. Once your packaged has been shipped, you'll receive a confirmation email with your Canada Post or UPS tracking number.

KELOWNA LOCAL PICK UP:

We are so excited to offer Kelowna locals a FREE local pick up option at 576 Bernard Ave! Order fulfillment time is typically 2-5 business days *with the exception of custom pieces. Once your order is ready for pick up, you will be notified via email and can then come pick up your order at our Store Front/HQ (576 Bernard Ave). Please note: we will no longer be offering a local drop off option.

SHIPPING FAQ’S:

My tracking says “Shipping Label Created”?

Don’t stress! You will receive an email confirmation for your purchase within 24 hours. We assure you the parcel is in transit and has left our HQ. Often shipping providers systems take a few days to update. Your tracking may not update until the final leg of the delivery process, but rest assured, the delivery time is not affected.

How long will my order take to get to me?

Orders typically take 2 to 5 business days (with the exception of custom pieces) to be fulfilled, please factor in this time in addition to shipping estimates. Orders are processed Monday to Friday from 9am to 5pm PST. No orders are processed on weekends & holidays. Orders placed after 12pm PST will begin processing the following business day. Shipping/delivery times are outside of team L&G’s control.

My order had incorrect shipping details, what now?

We are unable to re-route packages after orders have been shipped, so please ensure all shipping details are accurate. All packages with incorrect shipping details will be returned to our studio and reshipped. If we have to reship your order to you, we will require a reshipment fee.